General Terms

Terms: Muster aus dem Buchstaben T, rot blau

General terms and conditions of Queen T, Inh. Maya Wohlgemuth

Thank you for visiting Queen T and supporting our small business! With these general terms and conditions (GTC) we from Queen T want to make transparent to you, dear client, under what terms and conditions you will shop on our website. This translation is provided for information purposes only. In case of discrepancies between the English and the German original, the German GTC shall prevail. Here a quick overview of the sections of our terms:

1 Subject
2 Products
3 Order
4 Pricing
5 Delivery
6 Returns
7 Liability
8 Data security, also see our Privacy Statement
9 Amendments and severability clause
10 Applicable law and place of jurisdiction

1. Subject

Queen T runs an online retail business. Subject of these GTC is the usage of services which we provide to you on as well as the delivery and billing of products bought on our website. You agree to our GTC by clicking the corresponding button when purchasing a product.

2. Products

We place great value in providing you with high quality products and comprehensive service. Our teas (esp. tea leaves, Chinese herbal teas, seasonal teas) are natural products and we would like you to keep in mind that they are therefore subject to natural variations in quality.

We are very conscious of ensuring correct product information. Furthermore, we recommend you to consult the specific information of nourishing restrictions indicated on the labels before consummation.

It is our goal to ensure good availability of our website as well as the products contained on it and take due precautions to protect from any unauthorised intervention by third parties.

3. Order

Your contractual relationship with us is established through the electronic acceptance of your order from Queen T. All orders received will be confirmed. You can only modify or cancel your order before we started processing your order. We only start processing after receipt of your payment.

If a product you ordered is not in stock at the time of processing we will neither invoice the product nor deliver it at a later date. In this case, you will be informed about the non-availability via email. If you have already made the payment, we will arrange the refund for you. We thereby consider the ordering process as concluded.

4. Pricing

Prices on Queen T are denominated in Swiss Francs. Costs for delivery are not included in the product prices. They are indicated next to the product as well as in these terms. While placing your order, you can choose between A-Post (standard) or B-Post (economy).

The delivery costs are according to the option selected:

7.90 CHF for delivery via B-Post

9.90 for delivery via A-Post.

For purchase values above 65 CHF we don’t charge for delivery.

The product prices indicated before your final confirmation of purcase are binding. You confirm them by clicking on the “Buy”-button.

You can choose between the following payment options:

Advance payment

Credit Card


The invoice issued by choosing advance payment has to be settled within 30 days. However, the product you bought with this option will only be reserved for 10 days. If we do not receive your payment within this time span, we cannot guarantee the availability of the product. In case of non-availability, we will inform you via email. We charge an additional fee of 2 CHF for payment through PayPal.

The minimum purchase value on is 12 CHF.

5. Delivery

We only deliver to addresses in Switzerland and Liechtenstein. Estimated delivery time for B-Post is 3-5 days and 2-3 days for A-Post. For free shipping, delivery time is 3-5 days as with B-Post. However, the delivery time is just an approximation and do not entitle you to claim a delivery on a certain date. Delivery time also depends on receipt of payment. After we confirmed your order we will send the products to the address you indicated while placing your order.

Differences in time and blocking of a certain delivery date are possible, especially on peak days with exceptionally high delivery volume. This does not entitle you to any kind of claim, particularly any claims for compensation of damages.

We do not deliver on Sundays and public national or cantonal holidays.

6. Returns

For reasons of hygiene and food law regulations, tea products (notably tea leaves, Chinese herbal teas, seasonal teas) cannot be returned.

Non-tea products can be returned at your own charge within 10 days upon receiving without giving reasons. The product must be unused and in perfect condition and have to be packaged appropriately. Once we receive the product in perfect shape, we will refund the purchase amount less shipping costs via bank transfer.

You must let us know within 5 days upon receiving if any product shows serious shortcomings. We will clarify the case and will refund you according to the seriousness of the case and depending on your wishes either a part or the whole purchase amount or will replace the product. In consultation with you the refund can also be in the form of vouchers.

The costs for return delivery are on your own charge.

7. Liability

In case of violation of our contractual obligations, Queen T is liable for direct and proven damage arising from unlawful intent or gross negligence from our side. Liability for damages arising from minor or medium negligence from our side as well as indirect or consequential damages however is explicitly excluded.

8. Data security

Please refer to our Data Privacy Statement for details.

9. Amendments and severability clause

We retain the right to change our GTC at any time. Amendments are published on and come into force immediately after their publication on the website.

Should one of the provisions in this GTC or in the contract between you and Queen T be or become fully or partially invalid or void, the remaining portions of the contract shall remain valid. The contracting parties shall replace the invalid provision by a valid provision that resembles the economic intention of the old provision as closely as possible. The same is valid for any possible contractual gap.

10. Applicable law and place of jurisdiction

These GTC are subject to and governed by Swiss law. The competent court is in the city of Zurich, the place of residence of the owner of Queen T.

Version of terms: 24 August 2018